FAQ

When can I expect my package?

We ship Mondays through Saturdays, excluding holidays. Orders without any personalized items ship within 1-3 business days.  Personalized items will ship 1-3 days after the art is approved by the customer 

We cannot accommodate split shipments at this time, so your full order will ship when everything is ready.

We use a variety of carriers, including US Postal Service (USPS), UPS and FedEx. We are not responsible for how they manage time of delivery.

What if my package is labeled as delivered, but I haven't received it?
When packages appear to be missing, it is almost always one of the following situations:

- The package may have been delivered to a neighbor's home

- The package has been delivered to a different spot than normal on your property

- The shipping carrier marked the package as delivered before it actually has been

- Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household